Andre founded Idealogical when he was only 16, ever since, he has proven that IT efficiencies result in business growth. He has a healthy obsession with solving problems and jump at the chance to help his clients and team members. When he is not working around the clock building an empire, Andre can be found in Japan working on his passion for photography and his next gallery exhibit.
Wayne has been the strongest building block of Idealogical since its inception back in 1996. He has worked around the clock with Andre to build Idealogical to where it is today. Wayne is a foreseer who can predict needs, wants, and industry trends from miles away, giving peace of mind to our clients. In his spare time, Wayne spends time with his beautiful family and is a reserve member of the Canadian Forces working with the Canadian Cadet Program, where he has been active since 1990.
Darren is our Idealogical veteran who joined us 10 years ago and has been raising the bar of exceptional customer service ever since. With his plethora of knowledge and expertise, Darren does what it takes to get the job done and strive to go that extra mile for his clients. He is confident, competitive, and a fitness fanatic who is known for 'Winning at all costs.' Darren enjoys learning new languages, so far, he has conquered Japanese, and most recently, Tagalog.
Finance & Office Manager
Manchula is our Finance and Office Manager on paper, but we like to call her our superwoman. With 15 years of experience and wealth of knowledge, she ensures smooth operations and leaves no stone unturned to keep our finances straight. Other than being just great, she also has the best smile in the world. What makes her smile? CHEQUES! Outside of work, she enjoys volunteering for different organizations and loves to work with seniors and kids.
Revenue and Operations Manager
Stephanie entered the world of technology and process management when she joined Idealogical in 2015. She has now transformed into operations and billing maven and is known for taking apart broken processes and building new ones. In her spare time, she can be found lifting ungodly amounts of iron and occasionally acting as a weight for sled rides at the gym.
Anthony (Tony) Francis
Helpdesk Service Manager
After doing stints in the tourism industry and a large Canadian Financial Institution, Tony has 20 years of extensive IT experience under his belt. As the new Helpdesk Service Manager, he has made it his personal mission to continuously improve the service experience for our clients and his team. Tony strives to become an Architect of Greatness and is successfully working his way up the professional ladder (his charm is just the icing on the cake). When not at his day job, Tony transforms into a catalyst for change for the youth by volunteering his time as the Squadron Sponsorship Committee Chairman with the Air Cadets of Canada.
Ria is an Information Technology professional with more than five years of work experience under her belt. Helping people find their calm when they are stressed drove Ria to pursue her career in technology. Today, she is an expert in supporting IT infrastructure and networks from small to enterprise-level organizations. Ria is changing the narrative of women representation in IT, one ticket at a time. In addition to her technical expertise, Ria is also a Certified Hypnosis Practitioner and Reiki Master.
Andre de Lacerda
Service Desk Tech Level 3
Andre de Lacerda is a tech ninja with over 10 years of IT experience. He has dedicated his career to helping people and companies of all sizes to solve their technology nightmares. Andre is passionate about working at Idealogical because of the company culture that encourages the issues not only to be fixed but their clients to be happy at the end of the day. Andre enjoys his spare time barbecuing along with his chilled beer and six strings.
Service Desk Tech Level 3
Kirk is a resourceful MacGyver in all things technology. His inner geek sees technology problems as challenges to learn something new and to grow. He likes to push further and go beyond simply solving the problem to discover the underlying opportunities hidden within the intricacies of the situation. His love for technology is not only restricted to computers. Kirk is an avid motorsports fan who never misses the broadcast of a Formula One race. Outside of the world of Tech, he likes taking advantage of his quiet time to recharge, enjoy nature, traveling and live sports.
Service Desk Tech Level 1
Ariel's Idealogical journey started as a co-op to a part-time employee and is now a permanent part of the team. Her zest for finding out complete information is contagious and pushes everyone around her to do better. You can experience her attention to detail and delivery of exceptional customer service during client interactions. Outside work Ariel is all about game stories; right from point-and-click games to visual novels, she has lived many characters. Ariel also enjoys playing escape rooms and is currently on the hunt for good virtual escape rooms.
Service Desk Tech Level 1
For Guilherme, the love for technology started in high school, which has now turned into a career in IT. He believes that technology can save us a lot of time when used correctly and bring peace of mind. He is inquisitive and considers learning as a superpower to change the world. In his spare time, Guilherme enjoys music, sports and exploring the Canadian outdoors. You can also call him G-man.
Natasha brings over 12 years of experience working in the accounting arm for software and tech companies. When her love for numbers and spreadsheets met her exceptional negotiation skills, a new world of purchasing was born for Natasha. If there is a tech deal in the market, Natasha will be the first one to know (girl's got contacts). Natasha loves spending time with loved ones and is currently on a mission of taking her adorable toddler on as many adventures as possible.
Aneri started her career in public relations by helping companies like Calvin Klein and Nivea leverage their brand presence. She believes the world will be a better place if we took time to communicate better, which is why she moved halfway across the globe to acquire the superpowers of marketing and communications. Sometimes you need to throw something at her to grab her attention. Outside work, she disappears into a galaxy far far away.