Our Process

Our Core Values

Idealogical’s process of delivery guarantees success.

We have been empowering businesses with incomparable IT support for more than two decades.

Our best practise approach, rigorous process, robust infrastructure and friendly customer service has helped our clients reduce cost and increase business efficiencies – proving that we are the best in the business IT support provider. We take accountability of every solution we propose, making your IT headaches ours.

We are big on transparency and show you value for your investment even before starting our partnership. We just have a fixed monthly fee, transparent contract and straight forward goals to achieve. Here is our Idealogical service delivery process when we first get started with you.

We are big on transparency.

Stage 1: Network Discovery and Cyber Risk Audit

We start with full IT infrastructure and network audit that will thoroughly diagnose the health of your IT infrastructure and security of your organization.

Stage 2: Technology Blueprint

We present you with a documents technology blueprint that will align your IT needs with your business goals.

Stage 3: Propose Strategic Solution

Our team of senior IT strategists will then study your IT blueprint to find the best strategic solutions that will fit your business requirements and your budget.

Stage 4: Stabilization Process

We will then action the agreed solutions in our best-practice custom process with no downtime during the execution and transition phase. Before we even start execution, you will have an action plan outlining a detailed schedule, so you are informed and aware of every stage.

Stage 5: On-going Managed Services Support

Once we have the base covered, we become your IT partner providing on-going support to you and your IT infrastructure. Whether it is network monitoring, cloud upgrade or a custom solution, our team of experts will be there for you every step of the way.

We build lasting relationships with our clients through consistent and friendly customer service.

Here is our process of offering proactive and reactive on-going support:

  • 24/7 Support: We provide unlimited telephone & remote support service, 24/7 network monitoring and regularly scheduled maintenance.
  • Dedicated Team of IT Experts: You will have dedicated technical team and field technicians for unrestricted on-site support for both reactive and scheduled support
  • On-going Support: There will be unrestricted support for hardware, cloud services and software application maintenance
  • Critical Dispatch Service: Business-critical support that will dispatch a technician immediately if the issue isn’t resolved within one hour