In our last article we provided Seven Questions to Ask Your IT Partner’s References, so that you can get a feel for the experiences other clients have had with your potential IT provider. In today’s article we’d like to explain why we recommend that most businesses choose a vendor that employees a team of professionals, rather than choosing to work with just one “IT guy” who is flying solo.
Having a team of technicians is important for two reasons. Yes, it’s only two, but they’re pretty major.
Reason number one: Availability. If they don’t have other technicians to back them up, you could be left hanging in an emergency. While a “one-man band” technician will work cheap, you get what you pay for. In most cases, they are far too busy to do any more than just apply a bandage to the problem, and they may even show up late to do that. If they go on vacation, get sick, or simply get too busy, you could be left hanging when the stakes are high.
Reason number two: No one knows everything. No matter how good they are, no one technician has infinite knowledge. He cannot possibly know every software program, how to troubleshoot all types of hardware and how to work within any given situation. It’s just not possible. So, if you have a team of professionals on your side, you have a better chance of getting the job done faster and at a lower cost.
In our next installment of this series we’ll provide three questions you can ask to help you determine if your potential IT partner will really be there for you when you need them.
Note: This content is based on an excerpt of “The Search for Hassle-Free IT” book. Request your FREE copy.